Terms and Conditions

Welcome to “Boost” Website

The terms and conditions herein represent, the wording and the legal framework that governs the relationship between “Boost” website under the domain (https://boostsaudi.com) owned by Ibtikar Entertainment Ltd., Commercial Registration No. 4030537125. Address: Kingdom of Saudi Arabia, Jeddah City, Al-Zahra District, Ahmed Al-Attas Street – Gold More Mall, (hereinafter referred to as “Website” or the pronoun “We” or the relative pronoun “Us”) and the user, and it is the basis for what regulates the electronic contract between the two parties.By clicking on (I agree) or otherwise (e.g., registering or accessing the Website or starting to shop and buy etc.), the User acknowledges that he has read, understood, and agreed to the following Terms and Conditions. Therefore, please read all the Terms and Conditions before starting to use. If you do not agree to these Terms and Conditions of use, please refrain from using the website, as using it constitutes your implied agreement to them. We additionally remind you that we periodically update the terms and conditions. Accordingly, we recommend you to review them regularly, as continued use constitutes your acceptance of the updated Terms and Conditions.


Clause (1)

For the purposes of this obligation, the following expressions and words shall have the meanings assigned to each of them, unless the context suggests otherwise:

  • Website: refers to “Boost” website under the domain (https://boostsaudi.com/) owned by Ibtikar Entertainment Limited.
  • Company: Ibtikar Entertainment Ltd., Commercial Registration No. 4030537125. Address: Kingdom of Saudi Arabia, Jeddah City, Al-Zahra District, Ahmed Al-Attas Street – Gold More Mall.
  • “Boost”: The entertainment center and headquarters of Ibtikar Entertainment Ltd., in addition to the recreational facilities (e.g., indoor games hall, celebration halls, motor games, bowling alley, restaurants serving orders on site etc.)
  • Privacy Policy: The privacy policy for user information on the website; found on (Privacy Policy).
  • Terms and Conditions of Use: The mentioned Terms and Conditions in this Terms and Conditions document.
  • User: The customer, buyer, or consumer, whether a natural or legal person, and whether an account was created through the Website or not (e.g., just a visitor) whom viewed any of the services or products available on the Website, or was able to access and shop from the Website.
  • Use: To browse the Website, view any of the services or products available on the Website, access and personally shop from the Website, or communicate with us by all methods for any reason.
  • Products/ Services: All that is offered on the Website for electronic sale from the various products and services that the Company provides to the user. Including, but not limited to, game charging cards at Boost, the Company’s merchandise (e.g., pens, T-shirts, hats etc.), special events booking (e.g., birthdays, children’s parties etc.), booking school trips, and booking bowling alleys.
  • Electronic Contract: The agreement electronically concluded between the Website and the User.
  • Regulation: The E-Commerce Law issued on 07/11/1440 AH corresponding to 07/10/2019 AD, its executive regulations, and any amendment that may occur and apply to it thereto.
  • Force Majeure: Any emergency circumstance beyond the control of the Website or the User (e.g., storms, air floods, and similar natural conditions. In addition to, technical malfunctions, the spread of epidemics and diseases that disrupt the implementation of the electronic contract, and government decisions. 

Clause (2)

Eligibility:

The User must be at least (18) years of age to register or benefit from the products, services, or offers presented on the Website. The minimum age required is also critical for the simple visit, browse, or use of the website in any way. Furthermore, by registering, visiting, or using the Website, the User implies acceptance of the Terms and Conditions of the use of this Website. In addition to, entirely declaring the full competence and ability to use the Website, and the products and services available on it. The User additionally agrees to and abides by the Terms and Conditions herein.


Clause (3) 

  1.  As part of the registration process, and in the event an account is created by the User on the Website, the correct and accurate data must be provided accordingly to the official documents.
  2. The User hereby acknowledges and agrees that the data provided in his account is subject to verification and approval by the Website/Company. The Website/Company may use the User’s personal information provided by the User, and that the User delegates to the Website/Company the right to view that information. The User waives any legal consequences, or damages that may arise during such disclosure of data to third parties. The Website may terminate the User’s access or use of the services at any time, and/or cancel the account, wholly or partly, if the Website is at any time unable to identify or establish the identity or data of the User, or verify the validity of the account.
  3. The User acknowledges not to register on the Website, and/or access it under the guise of another User, name, or persona.
  4. The User acknowledges that he may not represent any natural or legal person without the authorization to do so.
  5. The User acknowledges creating one account on the Website, and the Website reserves the absolute right to close any other accounts of the same User.
  6. The User acknowledges that entering and using the Website will be for lawful purposes only, and here to commits not to use the Website, the information, services, or tools available on it to perform any act that results in a violation or crime, under any regulation in force in the Kingdom of Saudi Arabia.
  7.  The User acknowledges that any information provided through the Website is complete, accurate, and up to date. The User bears full responsibility for the content of any information or document submitted on the Website.
  8. The products and services on the Website are provided to the User as is, without warranties of any kind, neither expressed nor implied.
  9. The User acknowledges that his use of the Website is in accordance with these Terms and Conditions. Additionally, the User bears full responsibility before the official authorities for his acts, and any action performed by the User is his own responsibility. Third parties have the right to a file a lawsuit against the User in the event of intentional abuse or defamation.
  10. In the event of a breach of these Terms and Conditions of Use, the Website reserves the right to disable or delete the User’s account, with or without notice.
  11. The Website reserves the right to monitor any content entered by the User.
  12. The Website reserves the right, without obligation, to delete, remove, or edit any entered material that violates the rights of the Website and third parties, and these Terms and Conditions of Use.
  13. The Website reserves the right to delete any information considered to be in violation of these Terms and Conditions of Use herein, without given notice or reason.

Clause (4)

Buying Products:

  1. The User acknowledges that when registering any purchase order on the Website and selecting the products, then approving the order, the User must pay the full amount due (e.g., the price of the products, tax fees, and any additional amount due). The electronic contract is subject to the Website’s acceptance and approval of the request, according to the method used (e.g., sending a text message or an e-mail to the User approving the purchase order).
  2. The Website’s acceptance of the purchase order is subject to several factors, including the availability of products once the purchase order has been registered. For instance, a purchase order may be made and it becomes clear afterwards that some of the products are out of stock. Therefore, the request is not approved until the Website notifies the User of this. In addition, other factors include the User’s eligibility or correctness of payment procedures, etc.
  3. The User acknowledges that the purchase order made by him is binding after payment.
  4. The User acknowledges knowing and understanding the details of the products and all the Terms and Conditions and information related to their purchase. In addition to, the ways of benefiting from the products from the mandatory dates and data, and else as indicated on the Website and these Terms and Conditions.

Clause (5) 

Payment:

  1. The Website gives the User the right to temporarily reserve the products for 10 minutes before completing the payment process, or the order cancels.
  2. The following payment methods are hereby accepted to complete purchases on the Website, as follows, Visa Card, MasterCard, Mada, and …The User may choose any of the methods. All invoices will be shown with the basic details as stated in the regulation.
  3. When the user uses a payment card in a currency different from the Saudi riyal, the payment card issuer may convert the amount paid to the Saudi riyal according to the exchange rate specified by it when completing the payment process. The website is not bound by any price change that may occur due to this.

Clause (6)

Prices and Product Details:

  1. Details of product prices on the Website are displayed in Saudi Riyals.
  2. The Website displays the price and details of the products and services offered for sale and the possibility of purchasing them and making related reservations in the space designated for that under the product according to different categories, packages, and conditions for each.
  3. The Website is bound by the price it displays and installs for the Product at the time of purchase for each category of products. Nevertheless, it is possible that the Website may make an error regarding the correctness of the displayed prices. Accordingly, the Website has the right to correct this error as follows:
    • The errors must be corrected by the website in accordance with the controls stipulated by the regulation.
    • Cancel the purchase and return the amount paid to the User as long as the error is within the acceptable period of (one day). This applies if more than 3 days remain to benefit from the products, and if the period is less than that. The Website has no right to cancel the purchase.- If the price paid is higher than the price of the product, the Website is obligated to return the difference to the User.
    • In the event that the price paid is less than the price of the product, the Website has the right to obligate the User between continuing to implement the contract after the correction by paying the difference, or canceling it and recovering the costs he paid due to this error.
    • The Website has the right to accept the purchase when the price paid is less than the price of the product, at its own discretion.
    • The Website is obligated to calculate the value added tax in relation to the price of the products.
  4. If available, discounts and offers will be applied to products as stated in Clause (9).
  5. The details and terms of purchases of some of the products and services displayed on the Website and provided by the Company to the User are as follows:

Special Occasions (e.g., birthdays, children’s parties):

  • The special events packages available for reservation by the User vary in prices and benefits; the terms, conditions, and benefits of the packages are imposed on each package separately. The User has the right to choose any of the packages according to what appears in the following attachment (__link__). The User acknowledges knowing and understanding the details of any of the packages before completing the purchase process. The User further agrees to the Terms and Conditions associated with any of the packages to be purchased. The above attachment is considered an integral part of these Terms and Conditions.

School Trips:

  • The school trips packages available for reservation by the User vary in prices and benefits; the terms, conditions, and benefits of the packages are according to each package separately, and the User has the right to choose any of them according to what appears in the following attachment (____ link ___). The User is obligated to know the details of any of the packages before completing the purchase process for any of them, and agrees to the Terms and Conditions associated with them. The above attachment is an integral part of these terms and conditions.
  • In case of school trips, the User who conducted the purchase must have the necessary capacity, authority, and authorization from the school and legal guardians (e.g., parents) when purchasing any of the school trip products. The Website is not responsible for any purchase that violates the mentioned terms above, and the User has no right to cancel the contract of the purchase because of any reason related to that.
  •   The user is obligated to fill out a disclaimer form for all students as found in the following attachment (____ link ___). It is provided by (__________________). In addition to the User’s obligation to acquire a pledge from the students’ legal guardians (e.g., parents) stating an agreement and authorization to the User to purchase school trip products, the Website, Company, and all its representatives are exempted from any obligation or harm that may be associated with the school trip. The User and the school are fully responsible for any damage, loss, or emergency that occurs within Boost during the school trip.

Charge Cards:

The User can purchase a game charge card electronically to avoid waiting in Boost, according to the following conditions:

  1. The card is rechargeable multiple times.
  2. The balance available on the card is not refundable after purchase.
  3. The card is subject to the Terms and Conditions of Use by the Company’s management.
  4. The Company is not responsible for the loss, theft, or damage of the card.
  5. The User agrees and acknowledges the right of the Company to amend the Terms and Conditions for using the card without referring to him.
  6. The card is valid for use inside Boost premises only.
  7. The User can benefit from the card balance for games only, it is not valid for use in food and beverages, and in the bowling alley. -Goods and Merchandise:§  The User must verify the details of the goods to be purchased (e.g., color, size, design, in addition to the Terms of Use, and the possibility of retrieval and exchange according to the system).-Bowling Alleys:§  The User must consent, approve, and abide by the Company’s terms and instructions for playing in the bowling alleys at Boost.

Clause (7)

Shipping, Delivery and Receiving of Products:

1. The Website is obligated to deliver to the User the sold products according to the method of delivery as follows :Goods and Merchandise / Charge Cards:

  • The Website is obligated to ship all purchase orders received from the Company’s headquarters in the Kingdom of Saudi Arabia, Jeddah to the User’s address registered in the purchase order (which must be inside the Kingdom of Saudi Arabia) and deliver them to him.
  • The User is obligated to ensure that the address entered in the purchase order is correct, with accurate details and information.
  • The following shipping and delivery options are available to the address registered inside the Kingdom of Saudi Arabia: (__________). The Website approves the delivery and shipment of purchase orders through any of the licensed shipping companies in the Kingdom of Saudi Arabia (e.g., Aramex, DHL, SMSA, ___).
  • The website and its operators have the right to choose any of the shipping companies at their own discretion.
  • The estimated delivery and shipping period for orders to the User is from (7) – (15) working days, calculated from the date of approval of the order by the Website, the address to be delivered to, and the User’s response to the shipping company etc.
  • The expected shipping value varies upon the estimation of the shipping company, and it is subject to the electronic contract with the User and his address.
  • The Website is strongly committed to ensuring that the shipping and delivery process to the User is completed within the period mentioned in Paragraph (6) of Clause (7). The User acknowledges that he may encounter several circumstances beyond the control of the Website and the Company that may be associated with shipping companies, causing delays in the mentioned period (e.g., force majeure, festive seasons and official state occasions, days of offers and seasons of discounts, and bank holidays).
  • The Website is obligated to inform the User of any expected delays or difficulties that may cause an impact on the delivery of the order.
  • The user can track the status of his order as follows:
    A. When the order is shipped, we will send the order number and the waybill number to the User’s e-mail and the mobile phone number registered with us in the order.
    B. The User can use the waybill number to track the status of his shipment via the shipping company’s website.
  • In the event the delivery is not completed within (30) days for reasons related to us and our working conditions, the User is entitled to a full refund of the expenses paid.
  • The User is obligated to take the order when it arrives, and in case it is refused or if the User is not available on the date of delivery or what is due to his request to postpone the delivery until it becomes impossible, the User is considered responsible for paying the fees for returning the order to the Website after that.

Products that are electronically delivered to the User and do not require shipping:

  • The Website is obligated to deliver the products to the user after the completion of the purchase process through the User’s communication addresses (e.g., personal number, the email registered in the purchase order) and electronically deliver it to him, in addition to linking the products and reservations to the User’s account within the website – if any –.
  • The User is obligated to ensure the accuracy of his communication address entered in the purchase order, with correct details and information.§  The Website is strictly committed to ensuring that the User’s delivery of products is completed promptly upon the completion of the purchase process. The User acknowledges that delivery may encounter several circumstances beyond the control of the Website and the Company (e.g., internet speed or technical failures).
  • Products received by the User at Boost headquarters:
    – If during the purchase process, the User chooses to receive the purchased products at Boost headquarters in accordance with the electronic contract, the User is hereby obligated to receive the products within (30) days of the purchase date; providing the receipt and invoice associated with the purchase at the time of receiving the products.

Clause (8)

Cancellation and Refund:

  1. Commodities and Merchandise:
    • The product must be allowed to return according to regulations; the User is not entitled to return any of the following:
      • If the product appears defective due to the User’s misuse.
      • Products that cannot be resold for health reasons.
    • The Company and Website are keen to satisfy all customers; the User can return the products and cancel the electronic contract within a period of (60) days from the date of the User’s receiving of the products, as follows:
    • – The User has the right to return and cancel within the period specified above, if the following conditions are met:
      • The product must be in its original condition and unused.
      • The product must be in its original packaging, with all its labels and attachments.The User must request the return and cancellation electronically via the following link (__________).
    • The User shall bear the costs of cancellation and return in the event he wishes to do so, except in the case of a manufacturing defect etc.
    • After submitting the return request, the User must ship the product to the Website at the Company’s address within a maximum period of (2) – (3) working days from the date of submitting the return request.
    • When the shipment arrives at the Website’s warehouses, the User will be contacted by customer service to confirm the cancellation and return process, after examining the product and ensuring that the conditions are met, and then starting the process of returning the value of the products to the User.
    • The process of refunding the value of the order is as follows:
    • The refund includes: (the value of the paid products and the value of taxes) -not including the original shipping fee-.
    • The process of refunding the value of the order will occur within (15-30) working days from the date the product arrives at the Website’s warehouse – after examining the product and ensuring that the conditions for its return are met.
    • The amount will be refunded via the original payment method that was used when the original payment was made.
    • When the user returns products under a certain discount and offer, the amount will be returned as recorded on the invoice issued for the original order.
    • When the product is inspected after its arrival to the Website’s warehouse, and in the event that the conditions related to the returnable product do not apply, the User will be entitled to complete the process of cancellation and return, and he will bear the full fees for re-shipping the product to him.
    • The User has the right to cancel the process when he receives a product that is inconsistent with what was requested (e.g., in the event of a manufacturing defect, or when there is any defect or damage in the product due to the Website only) and recover the full value of the products within (30) days, in addition to shipping fees. The Website is responsible for the return fees and charges
  2. Electronically Delivered Products:
    • – The user is not entitled to request the cancellation and return of the sold charge card after use – even if once – or after the surpass of (30) days from the date of purchase.
    • – In the event that the User cancels reservations for special events and school trips, a cancellation fee of (15%) of the reservation value will be imposed, and the advance payment cannot be refunded.
  3. In the event that the operation of the Boost headquarters has been closed or suspended due to circumstances beyond the control of the Company for any reason on the date specified to benefit from the product shown in the purchase process (e.g., private party reservations, bowling, etc.), the User has the right to retrieve the value of the purchased products according to the invoice issued to him from the Website, and the refund is made according to the payment method used in the purchase process. This process is subject to the procedures and periods of the banking / financial authorities according to each payment method.

Clause (9)

Offers and Discounts:

  1. The Website has the right to apply any offer or discount to any of the selected products, and it has complete freedom to choose the discount percentage, method, duration and any of its details in a manner that does not violate the regulations.
  2. The Website is committed to the value of the offer and discount, as published on the Website or any other advertising medium.
  3. The User is not entitled to request a discount on any product not included under the discount or offer.

Clause (10)  

Error Fixes:

In the event the User makes or enters any error on the website, he has the right to rectify it as follows:
– To inform the website within (24) hours of the occurrence of the error, through the field designated for that ( Contact Us ), provided that the User has not benefited from the product. The assessment of the error or its diminish is completely subject to judgment of the Website.


Clause (11)  

Website Responsibility:

  1. In relation to products, the Company is responsible for following all the regulations in force in the Kingdom related to its activity, and the Website / Company is not responsible – in any case – for compensation or any consequences for anything that falls outside the scope of their responsibility according to the regulation and these Terms and Conditions of Use.
  2. The user agrees to completely release the Website from any liability, for any material or moral damages and/or losses, as a result of using or benefiting from the Website and its services.
  3. Without limiting or disabling the application of any of the above provisions, or the obligations related to confidentiality, and with the exception of liability arising from non-compliance with any law, the limits of liability must not in any case exceed and for any proved damage or loss an amount of (1,000) Saudi Riyals.

Clause (12)

  1. The Website provides secure access to the Website and the services provided through it, but due to factors beyond our control, the Website does not guarantee continuous, free, uninterrupted, and secure access to the Website and/or any of its services. The website is not responsible for any interruption, delay, or defect in the services provided through the Website. The Website is entitled to prosecute whoever tries to hack the Website, according to the regulations in force in the Kingdom of Saudi Arabia.
  2. Neither the website nor any of its operators provide a guarantee that the Website will be free from interruptions, problems, omissions, or errors. As well as, there is no guarantee as to the result that the User will obtain as a result of using the Website, or registering in it.
  3. The Website shall not be liable for any loss of profits, or loss of any kind, as a result of the information or services it provides, or as a result of information it has added. The Website shall not be liable for any loss, modification or damage to the User data stored on the Website, resulting in an unauthorized person obtaining access to the User data stored on the website.
  4. In any circumstances, the Website shall not be liable for any of the following matters including but not limited to: negligence causing any damages, damages of any kind, whether direct, incidental, special, or consequential, any expenses or losses that may result from the User’s use or inability to use the Website, the occurrence of some errors, omissions, or delay in the response of the system for any reason, the obstruction in operation, malfunctions, the exposure of computers to viruses, complete system failure, loss of profits, or the exposure of User reputation to abuse, even if it was expressed of the possibility of such occurrences, or problems arising from accessing or using or Website through it to other websites.

Clause (13)

Website’s Right to Edit:

  1. The Website has the right to modify these Terms and Conditions of Use and/or the Privacy Policy, and replace them, wholly or partly, with at least (7) days’ notice via email, or to the User’s account on the Website, or any notices of such changes. The amendments become effective immediately upon their publication on the Website, and the User’s continued access to the Website or use of the services provided by the Website shall be deemed as his acceptance of these amendments.
  2. The Website and its operators have the right to modify it, or part of it, or discontinue, temporarily or permanently, without prior notice and at any time it deems fit. The Website shall not be liable to the User, or to any third parties, for any modification, stop or suspend.

Clause (14)

Website’s Intellectual Property Rights:The copyright and intellectual property rights of this Website are owned by Ibtikar Entertainment Ltd., or any of the licensors of the Website and the Company. Its use or dissemination is prohibited without any prior written consent of the Website, and no part of the reproduction of any part of this Website is permitted without the prior written permission of the Website.


Clause (15) 

User Behavior Towards Personal Information:

  1.  The User is responsible for maintaining the confidentiality of his information, (e.g., user account, password, phone number etc.)., in the event the User is registered on the Website. Additionally, the User is responsible for using his personal account and password. The User shall immediately notify the Website of any actual or suspected unauthorized use of the User’s account, the Website will cooperate – without any obligation – to recover the account to its actual User, after the verification procedures have been completed. The Website shall not be responsible for any losses arising from any unauthorized use of the account.
  2. If the User provides untrue, inaccurate, or incomplete information, or if the Website has reasonable grounds to suspect that the information is untrue, inaccurate, or incomplete, the Website shall have the right to suspend the User’s account in its sole discretion, and forfeit the right of the User against any claim.

Clause (16)  

General Provisions:

  1. The User acknowledges and undertakes to fully comply with all the laws, regulations, rules, and norms that govern and regulate his use of the Website.
  2. The User acknowledges and undertakes to release the Website and its operators from any responsibility, damage, and liability arising as a result of the User’s purchase of any of the products offered for sale on the Website and any occurrence that may take place as a result of his misuse, whether inside or outside the headquarters of Boost; the Website is not responsible in any way.
  3. Applicable Law and Judicial Reference: The User acknowledges that these Terms and Conditions of Use shall be interpreted in accordance with the laws of the Kingdom of Saudi Arabia. The User further acknowledges and undertakes, that in the event of a dispute arising from the implementation, interpretation, cancellation, termination, validity, or invalidity of the Terms and Conditions, or branching out from it or relating to it in any way, it shall be decided in accordance with the regulations set-forth and by the competent court of Jeddah, Saudi Arabia.
  4. Communications: Communications shall be via e-mail (ideas@boostsaudi.com), or through the “Contact Us” service within the website (Contact Us). Furthermore, communications shall be done using the User’s address, which is indicated in his personal information when creating the account, and otherwise is not considered. Communications shall also be valid only on registered communications with acknowledgment of receipt, whether in paper or electronic form.
  5. Effective Date of the Terms and Conditions: These Terms and Conditions are effective from the date on which the User clicks on option (“Accept”).
  6. Entire Agreement: The present Terms and Conditions constitute the entire agreement between the Website and the User, with respect to the electronic contract between the two parties. In the event that any provision of the Terms and Conditions is illegal, void, or unenforceable in whole or in part, under the regulations in the Kingdom of Saudi Arabia, this clause, or part of it, shall be deemed not part of the Terms and Conditions, without any effect on the legality and effectiveness of the remaining clauses.
  7. Language: In the event of conflict in interpretation or concept between the Arabic and English language in these Terms and Conditions, the Arabic language shall prevail over the English language.
  8. The User can contact the website team via e-mail (ideas@boostsaudi.com), or through the “Contact Us” service on the website. As a team, we will make all necessary efforts to respond to the User’s inquiries and complaints. We additionally appreciate any comments and suggestions; please do not hesitate to contact us at the following address, Headquarters of Ibtikar Entertainment Ltd., Kingdom of Saudi Arabia, Jeddah, Al-Zahra District, Ahmed Al-Attas Street, Gold More Mall.