Delivery and shipping policy

Shipping, Delivery and Receiving of Products:

1. The Website is obligated to deliver to the User the sold products according to the method of delivery as follows :Goods and Merchandise / Charge Cards:

  • The Website is obligated to ship all purchase orders received from the Company’s headquarters in the Kingdom of Saudi Arabia, Jeddah to the User’s address registered in the purchase order (which must be inside the Kingdom of Saudi Arabia) and deliver them to him.
  • The User is obligated to ensure that the address entered in the purchase order is correct, with accurate details and information.
  • The following shipping and delivery options are available to the address registered inside the Kingdom of Saudi Arabia: (__________). The Website approves the delivery and shipment of purchase orders through any of the licensed shipping companies in the Kingdom of Saudi Arabia (e.g., Aramex, DHL, SMSA, ___).
  • The website and its operators have the right to choose any of the shipping companies at their own discretion.
  • The estimated delivery and shipping period for orders to the User is from (7) – (15) working days, calculated from the date of approval of the order by the Website, the address to be delivered to, and the User’s response to the shipping company etc.
  • The expected shipping value varies upon the estimation of the shipping company, and it is subject to the electronic contract with the User and his address.
  • The Website is strongly committed to ensuring that the shipping and delivery process to the User is completed within the period mentioned in Paragraph (6) of Clause (7). The User acknowledges that he may encounter several circumstances beyond the control of the Website and the Company that may be associated with shipping companies, causing delays in the mentioned period (e.g., force majeure, festive seasons and official state occasions, days of offers and seasons of discounts, and bank holidays).
  • The Website is obligated to inform the User of any expected delays or difficulties that may cause an impact on the delivery of the order.
  • The user can track the status of his order as follows:
    A. When the order is shipped, we will send the order number and the waybill number to the User’s e-mail and the mobile phone number registered with us in the order.
    B. The User can use the waybill number to track the status of his shipment via the shipping company’s website.
  • In the event the delivery is not completed within (30) days for reasons related to us and our working conditions, the User is entitled to a full refund of the expenses paid.
  • The User is obligated to take the order when it arrives, and in case it is refused or if the User is not available on the date of delivery or what is due to his request to postpone the delivery until it becomes impossible, the User is considered responsible for paying the fees for returning the order to the Website after that.

Products that are electronically delivered to the User and do not require shipping:

  • The Website is obligated to deliver the products to the user after the completion of the purchase process through the User’s communication addresses (e.g., personal number, the email registered in the purchase order) and electronically deliver it to him, in addition to linking the products and reservations to the User’s account within the website – if any –.
  • The User is obligated to ensure the accuracy of his communication address entered in the purchase order, with correct details and information.§  The Website is strictly committed to ensuring that the User’s delivery of products is completed promptly upon the completion of the purchase process. The User acknowledges that delivery may encounter several circumstances beyond the control of the Website and the Company (e.g., internet speed or technical failures).
  • Products received by the User at Boost headquarters:
    – If during the purchase process, the User chooses to receive the purchased products at Boost headquarters in accordance with the electronic contract, the User is hereby obligated to receive the products within (30) days of the purchase date; providing the receipt and invoice associated with the purchase at the time of receiving the products.